FAQ’s

We understand things happen! However, we do ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% of the total service missed to rebook your next appointment.

If you are running late, we can offer you a shortened service or we can reschedule your full service at another date and time with the cancellation fee implemented. This will be determined by the stylist and client to see what the best option is for your specific service.

While we want you to have your “you time”, we understand things happen and children have to join you. For the comfort and safety of all our clients, all children need to be supervised and monitored at all times.

In the event you are unhappy with a purchase of our retail styling product, we offer a 7 day return policy.
For shampoos & conditioners purchased, we cannot offer a refund. If you have never used our shampoo & conditioners before, we recommend trying our mini sizes before committing!

We want you to love your experience with us here at Urban Roots Hair Studio. We believe in an open, honest conversation between our guests and our team. We do not offer refunds on services, but if you are unsatisfied for any reason, please contact us within 7 days of your service so we have the opportunity to make adjustments where necessary. If not informed in that time, the cost of an extra fee or original service cost will apply.

Yes! We do sell gift cards for any amount, and they do not expire!
All giftcards are final sale and non-refundable for any reason.

In front of the business there is free two hour parking. Most colour appointments will go over that time limit! There are lots of parking on near by streets that do not have this limit, we would recommend parking there to avoid a parking ticket! Urban Roots Hair Studio and its stylists are not responsible for paying any parking tickets that may be given to you during your service.